FAQ

App

Thank you! We are continually creating new Earworms courses. Eventually we'd like to do earworms courses for all languages and to help us to prioritise we need your feedback. So please write us a review, let us know your language priorities and drop us 5 stars!

 

  • Open the App or Play Store
  • Search ‘Earworms’
  • Tap the screenshots
  • Tap the Ratings & Reviews and rate/review us, please!

If you want to restore your Earworms courses to a new or additional device simply click ‘Restore previous purchases' on page 2 of the App.


All App purchases & promotional codes redeemed from 2019 will be restored as long as you are on the same platform and have the same user ID.


N.B. the older App format (pre 2019) is no longer supported. If you have his version, please contact our support desk (Tap Menu > Support > Contact Us) we will provide a complimentary code to redeem in the App or Play stores.


Mp3 files purchased from the Earworms Store are like music files and are separate from the Earworms App.

If you prefer the App format, please contact our support desk for a complimentary App code.

For technical and legal reasons audio books purchased from 3rd parties cannot be restored automatically in the app. However, if you can provide the receipt or evidence of purchase we shall provide you with a code to redeem the course in the App or Play Stores.

Complimentary codes are redeemed in the App / Play Store, not in the Earworms app itself.


App Store instructions

 

  • ‘Copy’ the code in the email from Earworms Support
  • Open the App Store App
  • Tap ‘My account’ icon (top right)
  • Tap ‘Redeem Gift Card or Code’
  • ‘Paste’ your code over the text ‘You can also enter your code manually’
  • Open the Earworms App, tap ‘Restore previous purchases’ 
  • Your course will appear in ‘My Earworms Courses’

 

Play Store instructions 

 

  • ‘Copy’ the code in the email from Earworms Support
  • Open the Play Store App
  • Tap open the Menu (top left)
  • Scroll down to ‘Redeem’ and ‘Paste’ in your code 
  • Open the Earworms App, tap ‘Restore previous purchases’ 
  • Your course will appear in ‘My Earworms Courses’

Occasionally this glitch happens with newly published courses or where a bundled course for say levels 1 and 2 together has been withdrawn to make way for a trio bundle levels 1-3.  It is easily remedied if you contact us.

 

  • Go to Menu > Support > use the contact form and let us know the language and level(s) you are experiencing problems with

With so many different devices, makes, models, and ever-changing iOS and Android versions there is a small chance that a technical glitch can get through - it happens even to the best App developers. And we do understand how annoying this is.

 

However we would like to ask you to give us the opportunity to fix the problem before writing a bad review. It could be something simple like the App has been updated and you’re running an old version. 

 

Before contacting us, check to see if an update is available: 


  • Open the App Store or Play Store App
  • Search ‘Earworms’
  • Tap ‘Update’ if you see it

 

If you see ‘Open’ you have the latest version. Please return to the Earworms App and contact us via Menu > Support. Rest assured if we can’t help you immediately, we will report the issue to our developer, and they will produce a fix ASAP.

 

If you are the first to report a bug, we will even reward you with a complementary code for a new course. We are committed to regularly updating our App and we are only an email away.

Assuming your device has enough space, you probably need to enable storage permissions for the Earworms App.

How do I enable storage permissions in system settings?

  • On your Android device, go to 'settings'
  • Tap Apps and again Apps 
  • Scroll down to the Earworms app and tap 'Permissions'
  • Slide the 'Storage' slider to the on position


If the Earworms App stops playing the issue is most likely a setting or preference on your device. Perhaps your device is set to prevent apps playing in the background, or perhaps you have a battery optimisation setting that conserves energy by putting apps to sleep after say 10 minutes.

Try searching the Internet 

  • How to allow Android or iOS apps to run in the background?
  • How to turn off battery optimisation on a smart phone?


The Method

The term ‘earworms' or ‘catchy tunes' refers to those songs which you hear a few times and then just can't get out of your head. We are putting this phenomenon to a positive educational use.
The earworms programme not only anchors words and phrases into your memory in a very short time, it also fits in with busy lives, thus saving time. You can learn in a traffic jam, on the Underground, while jogging, where and when you want to. You take control.

You can be using your newfound knowledge within hours, unbelievable though it may seem. We recommend that you listen relatively intensively over a two-week period (the learning phase), and then continue periodically to listen in order to refresh your memory.

The method's aim is simple: to enable you to hold a conversation in the target language. Within a few hours of listening to Volume 1 you'll be able to deal with situations like; taking a taxi, at the hotel, at the restaurant, requesting, polite phrases, finding your way, numbers, dealing with problems and so on.

Volume 2 will have you talking about yourself (past, present, and future), chatting, and even flirting! Volume 3 continues with more useful everyday situations while going more into the structure, the grammatical rules of the language.

Rapid Vol. 1, 2 & 3 are for all ages, although truthfully the subject matter appeals more to adults.


There is no such thing as "no talent for languages". Speaking a language is a natural human ability. It is also natural that the brain is hungry to learn. The art of language teaching and learning is supplying the material in an easily digestible, brain-friendly package. Forget what your teachers said, they were wrong! After seeing how easy learning a language can be with earworms, hopefully you will be motivated and continue with this most rewarding activity.
No, don't concentrate too hard... in fact try not to remember, just relax and enjoy it as if you are listening to the radio.
Of course, reading and writing are important. Included with all formats is a supporting booklet, a transcript of the course. It is provided as a PDF with the MP3 download product and App version. Although it is not essential, we recommend that you do also familiarise yourself with the written words.
The booklet includes the English and target language and the phonetics for each word or phrase along with other information to support your progress.
This course is ideal for dyslexics and people who just don't like book learning, also for blind people. In this case your aural sense of perception and memory will probably be heightened. For others, the booklet is a great support.
The Earworms Method draws on the latest research into accelerated learning and memory enhancement and takes advantage of the scientifically proven capacity of the mind to memorise words far better in melodic patterns. Our own trials point to the phenomena being even more powerful than we had anticipated. With earworms, students usually get over 90% in difficult vocabulary tests, compared to less than 50% with conventional book learning.
Yes. The Earworms Method follows closely the Common European Framework of Reference  (CEFR)  on Language Learning levels A1 to B1.
With the appeal of the earworms songs we hope that it is not a question of “having to” but rather a question of “wanting to”. But seriously: the memory is like a muscle, it needs to be trained and exercised. The ideal is listening relatively intensively at the beginning (the learning phase), thereafter listening periodically to review what you have learnt and refresh your memory.

In practical terms this means listening to the whole album the first day, in order to ‘tune your ear in' to the sounds of the target language. Then listen regularly, several times, over a period of one or two weeks, making sure that you listen to every track equally as many times.

After this, go through the booklet and test your knowledge, picking out any gaps that you may wish to concentrate on.

Lastly, the review phase. As we all know, memories fade, so it is important to refresh your memory by using the course at your leisure, say, once a week for the following few weeks. Thereafter, monthly. This review phase is crucial as it consolidates your knowledge and transfers it into your long-term memory. Although this demands self-discipline, it is of course without effort, as you are only listening to music. The result is that you will be able to recall the words and phrases with the same ease that you remember your telephone number or a nursery rhyme.
Yes, please visit Educational Discounts for teachers, schools, colleges and universities.
A trip abroad is always good to get your linguistic juices flowing. Use your iDevices’s dictionary and notebook to take down any new and interesting words and phrases you might come across. Also, Internet resources are often very good. The BBC languages web site is very commendable: www.bbc.co.uk/languages

MP3 Downloads

Whichever format you buy, the course content is exactly same. 

MP3 download  - an immediate download direct to your PC/Laptop or Mac. The content thereafter can be manually transferred to any other music player & regardless of the operating system. So you can also transfer an MP3 download to an Apple and/or an Android device, now or in the future. Transferring content to devices is easy, if you know how.  If you are unfamiliar with the process it can be deemed tricky. If you have smart phone or tablet and want to learn from that device, purchase App format.

App an immediate download direct to your mobile or tablet, it's quick & easy. Your purchase can be downloaded to all devices with the same Apple or Google Play user ID. What you can't do, is download an iOS App to an Android device & vice versa.  If you have both operating systems (O/S) or you plan to change O/S in the future, purchase MP3 download format.


 AppMP3 Download
Download DIRECT to mobiles/tabletsx
See target language as it's spokenx
MUST Download first to a PC/Laptop/Macx
Listen from a PC/Laptop/Macx
Transferable to mobiles/tabletsx
Transferable to any O/Sx
Includes phrase booklet
PDFPDF


Still struggling to decide? Contact us for further guidance.

Mobiles & tablets cannot open ‘Zip’ files. The downloaded file is zipped i.e. compressed for a faster download speed. 

While it's possible to download these files directly to some iDevices, you will face problems opening the archive file & transferring to your Music Library without a third party App.

Unless you're quite technical, we recommend you first download your files to your MAC or desktop/laptop PC and use iTunes, WinAmp for Android or other software to add them to your Music Library.

Thereafter sync your device in the normal way.

Almost all MACs & most PCs/laptops have ‘unzip’ software already installed & auto open when clicked.

If you're having problems with your Windows PC/laptop, right hand click, select 'Extract' or 'Extract all' or 'Open with' & choose Windows Explorer. These actions create a new regular folder, usually in the same location.

With MACs, right hand click, select Archive Utility to open. Beware, occasionally the new folder will hide underneath the zipped one. If you can't locate your new folder try dragging & dropping the zipped one to reveal it.

The tracks within the new regular folder can then be added to your Music Library.

With so many MP3 players & devices available, it’s impossible for us to provide assistance on all makes & models. Most devices have online support pages so we recommend you search:  'how to transfer music tracks + make and model of your device'


Apple iDevices: 

First ‘add’ your files to your iTunes library:
- Open iTunes on your Mac/PC/Laptop
- Windows users: File > Add files > Browse > Add your earworms tracks
- Mac users: File > Browse > Add your earworms tracks

Then ‘sync’ your library to your device:
- Connect your device to your computerising the USB cable
- Select your device in the left hand column
- Select the ‘Music’ tab from your device’s menu & check the earworms tracks to sync
- Click Sync to transfer the tracks you selected to your device

TIP: Make a new playlist of your earworms content, it’s easier to find & check to Sync & easier to search for tracks once on your device

https://www.apple.com/support/

Android Devices: 

Windows Users: You don’t need to install the Android File Transfer application to connect to a Windows computer. Simply connect your Android device to a computer with a USB cable to transfer music files. 

Mac Users: You can connect your Android device to a computer running Mac OS X with a USB cable, to transfer music files between your device and the computer. 

This connection uses the MTP protocol, which is not supported by Mac OS X natively, so you first need to install the free Android File Transfer application on your Macintosh. 

For more information about connecting to a Macintosh computer via USB, Please visit the Google Mobile Help Center for additional instructions.


Windows Phone:
Your device’s storage card is treated just like a usb drive. So when you connect your device to your computer you can synchronise directories or drag and drop files back and forth.

Using the preloaded music and video player you can catalog your earworms audio files with Windows Media Players' library function; it will search your device for the right files and put them into order using the meta-data. 

Your Mac/PC/Laptop usually downloads to a folder called ‘Downloads’ or ‘My Downloads’, check here first.

You may have changed the default folder to download to, so also try 'Documents' or ‘My Documents’ folder.

If above fails, try a system search for the term ‘earworms’.

If you still can’t find the file, download again by either clicking the link in your order confirmation or by logging in to your account and navigating to 'downloads'. 

Tip: If you’re using Windows, choose the SAVE option.

    Earworms MP3 audio-book downloads are compatible with the following devices:


    All MP3 players including:

    • Apple & Android Smart Phones and tablets
    • BlackBerry
    • Windows Mobile Devices
    • Zune
    • iPod Classic, iPod Nano

    If you're unsure whether your device is covered, contact us.

    Coupons and vouchers

    If your code has been issued by one of our partners, click here to redeem on their landing page.

    Carefully copy & paste your code in the 'Enter your coupon here' box.

    Click 'Apply Coupon' to receive your discount.

    If your coupon/voucher is in date and you're applying it against a valid product perhaps you have copied and pasted the code incorrectly.

    A common error is an inadvertent space at the beginning or end of a code. It's very easily done! eg.

    |123456789 | look, there’s a space after 9
    | 123456789| see, there’s a space before 1
    |123456789|  is correct

    Remove any space and try again.

    You might also receive this message if you have applied the code on a failed or abandoned order and your browser remembers it.

    In this case try clearing browser cookies.

    Finally, perhaps you have already used the code and you're unaware your order completed?

    Simply check your orders in 'My account'.

    If none of the above helps, feel free to 'contact us' so we can check your code is valid.

    • Check your spam, junk and deleted folders
    • If you have more than one email address, check all of your email accounts
    • Search your email client for messages sent by earwormslearning.com
    • If above fails, login to 'My Account' here you can print your order confirmation and navigate to 'Downloads'

    If you're still struggling and can't login, perhaps there was a typo in the email address you originally provided.

    Contact us to reset your email address and help you further.

    Your voucher validity period (expiry date) is printed on your voucher.
    We not have access to your personal voucher details. To recover your coupon, voucher or code, refer to the site you purchased from.

    Tip: Many companies allow you to login to your account and view, print or re-print a copy of the voucher that was emailed to you.
    Refunds can only be administered by the website that you bought your voucher from. Please refer to their 'Terms and Conditions' and submit all such enquiries to them.
    If you have any problems, don’t hesitate to contact us with your name, email address, voucher code and a description of the problem.

    Earworms Partner Program

    By signing up to be a Partner in the Earworms Affiliate Program (“Program”) you are agreeing to have read & be bound by the following terms and conditions (“Terms of Service”).

    Earworms Ltd. reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Program, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Program after any such changes shall constitute your consent to such changes.

    Violation of any of the terms below will result in the termination of your Account and for forfeiture of any outstanding affiliate commission payments earned during the violation. You agree to use the Affiliate Program at your own risk.

    1. You need to be at least 18 years of age. 

    2. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

    3. You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.

    4. Your login may only be used by one person – a single login shared by multiple people is not permitted. You may apply for separate logins for as many people as you'd like.

    5. You are responsible for maintaining the security of your account and password. Earworms cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

    6. You are responsible for all Content posted and activity that occurs under your account (even when Content is posted by others who have accounts under your account).

    7. One person or legal entity may not maintain more than one account unless approved by Earworms Ltd..

    8. You may not use the Affiliate Partner Program for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

    9. You may not use the Affiliate Partner Program to earn money on your own Earworms product accounts.


    Links/graphics on your site, in your emails, or other communications
    Once you have signed up & been approved for the Affiliate Partner Program, you will be assigned a unique Affiliate Code. You are permitted to place links, banners, or other graphics we provide with your Affiliate Code on your site, in your emails, or in other communications. We will provide you with guidelines, link styles, and graphical artwork to use in linking to the Earworms shop ("Product Sites"). We may change the design of the artwork at any time without notice, but we won't change the dimensions of the images without proper notice.

    To permit accurate tracking, reporting, and referral fee accrual, we will provide you with special link formats to be used in all links between your site and the Product Sites. You must ensure that each of the links between your site and the Product Sites properly utilizes such special link formats. Links to the Product Sites placed on your site pursuant to this Agreement and which properly utilize such special link formats are referred to as "Special Links." You will earn referral fees only with respect to sign-ups on an Earworms product site occurring directly through Special Links; we will not be liable to you with respect to any failure by you or someone you refer to use Special Links or incorrectly type your Affiliate Code, including to the extent that such failure may result in any reduction of amounts that would otherwise be paid to you pursuant to this Agreement.

    Affiliate links must point to the home page of the product being promoted. Deep links, or links to other pages inside the product site will not earn credit.


    Referral fees/commissions and payment


    Our referral fee is 40% of net selling price. 

    For a Product sale to be eligible to earn a referral fee, the customer must click-through a special link from your site, email, or other communications to a Product Site and purchase that product. If they come back within 180 days and make a purchase you will earn commission.

    We will only pay commissions on links that are automatically tracked and reported by our systems. We will not pay commissions if someone says they signed up or someone says they entered a referral code if it was not tracked by our system. We can only pay commissions on business generated through properly formatted special links that were automatically tracked by our systems.

    We reserve the right to disqualify commissions earned through fraudulent, illegal, or overly aggressive, questionable sales or marketing methods.

    Payment methods
    Payments to affiliates are realized by PayPal, Bank Transfer or Cheque. You are expected to familiarize yourself with the technical details of maintaining and paying for a PayPal account. The minimum payout threshold (see below) has been set to avoid any transferring costs but we do not guarantee that any transfer will be free of charge.


    Identifying yourself as an Earworms Affiliate

    You may not issue any press release with respect to this Agreement or your participation in the Program; such action may result in your termination from the Program. In addition, you may not in any manner misrepresent or embellish the relationship between us and you, say you develop our products, say you are part of Earworms Ltd., or express or imply any relationship or affiliation between us and you or any other person or entity except as expressly permitted by this Agreement (including by expressing or implying that we support, sponsor, endorse, or contribute money to any charity or other cause).

    You may not purchase products through your affiliate links for your own use. Such purchases may result (in our sole discretion) in the withholding of referral fees and/or the termination of this Agreement.

    Payment Schedule
    Provided you have met the minimum payout threshold of £50 (called ‘threshold’ in the following), you will be paid at the end of every month. If your sales are less than £50, you will be paid at the end of that month when your sales have met the threshold or at the end of the fiscal year if they remain below the threshold.


    Customer definition

    Customers who buy products through this Program will be deemed to be our customers. Accordingly, all of our rules, policies, and operating procedures concerning customer orders, customer service, and product sales will apply to those customers. We may change our policies and operating procedures at any time. For example, we will determine the prices to be charged for products sold under this Program in accordance with our own pricing policies. Product prices and availability may vary from time to time. Because price changes may affect Products that you have listed on your site, you should not display product prices on your site. We will use commercially reasonable efforts to present accurate information, but we cannot guarantee the availability or price of any particular product.

    Your responsibilities
    You will be solely responsible for the development, operation, and maintenance of your site and for all materials that appear on your site. For example, you will be solely responsible for:

    The technical operation of your site and all related equipment

    Ensuring the display of Special Links on your site does not violate any agreement between you and any third party (including without limitation any restrictions or requirements placed on you by a third party that hosts your site)

    The accuracy, truth, and appropriateness of materials posted on your site (including, among other things, all Product-related materials and any information you include within or associate with Special Links)

    Ensuring that materials posted on your site do not violate or infringe upon the rights of any third party (including, for example, copyrights, trademarks, privacy, or other personal or proprietary rights)

    Ensuring that materials posted on your site are not libellous or otherwise illegal

    Ensuring that your site accurately and adequately discloses, either through a privacy policy or otherwise, how you collect, use, store, and disclose data collected from visitors, including, where applicable, that third parties (including advertisers) may serve content and/or advertisements and collect information directly from visitors and may place or recognize cookies on visitors' browsers.

    Compliance with Laws
    As a condition to your participation in the Program, you agree that while you are a Program participant you will comply with all laws, ordinances, rules, regulations, orders, licenses, permits, judgments, decisions or other requirements of any governmental authority that has jurisdiction over you, whether those laws, etc. are now in effect or later come into effect during the time you are a Program participant. Without limiting the foregoing obligation, you agree that as a condition of your participation in the Program you will comply with all applicable laws (federal, state or otherwise) that govern marketing email, including without limitation, the CAN-SPAM Act of 2003 and all other anti-spam laws.

    Term of the Agreement and Program
    The term of this Agreement will begin upon our acceptance of your Program application and will end when terminated by either party. Either you or we may terminate this Agreement at any time, with or without cause, by giving the other party written notice of termination. Upon the termination of this Agreement for any reason, you will immediately cease use of, and remove from your site, all links to any Product Site, and all of our trademarks, trade dress, and logos, and all other materials provided by or on behalf of us to you pursuant hereto or in connection with the Program. Earworms reserves the right to end the Program at any time. Upon program termination, Earworms will pay any outstanding earnings accrued above £50.


    Termination
    Earworms, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Program, or any other Earworms service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all potential or to-be-paid commissions in your Account if they were earned through fraudulent, illegal, or overly aggressive, questionable sales or marketing methods. Earworms reserves the right to refuse service to anyone for any reason at any time.

    Relationship of Parties
    You and we are independent contractors, and nothing in this Agreement will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between the parties. You will have no authority to make or accept any offers or representations on our behalf. You will not make any statement, whether on your site or otherwise, that reasonably would contradict anything in this Section.

    Limitations of Liability
    We will not be liable for indirect, special, or consequential damages (or any loss of revenue, profits, or data) arising in connection with this Agreement or the Program, even if we have been advised of the possibility of such damages. Further, our aggregate liability arising with respect to this Agreement and the Program will not exceed the total referral fees paid or payable to you under this Agreement.

    Disclaimers
    We make no express or implied warranties or representations with respect to the Program or any products sold through the Program (including, without limitation, warranties of fitness, merchantability, non infringement, or any implied warranties arising out of a course of performance, dealing, or trade usage). In addition, we make no representation that the operation of the Product Sites will be uninterrupted or error-free, and we will not be liable for the consequences of any interruptions or errors.

    Independent Investigation
    YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO ALL ITS TERMS AND CONDITIONS. YOU UNDERSTAND THAT WE MAY AT ANY TIME (DIRECTLY OR INDIRECTLY) SOLICIT CUSTOMER REFERRALS ON TERMS THAT MAY DIFFER FROM THOSE CONTAINED IN THIS AGREEMENT OR OPERATE WEB SITES THAT ARE SIMILAR TO OR COMPETE WITH YOUR WEB SITE. YOU HAVE INDEPENDENTLY EVALUATED THE DESIRABILITY OF PARTICIPATING IN THE PROGRAM AND ARE NOT RELYING ON ANY REPRESENTATION, GUARANTEE, OR STATEMENT OTHER THAN AS SET FORTH IN THIS AGREEMENT.

    Arbitration
    Any dispute relating in any way to this Agreement (including any actual or alleged breach hereof), any transactions or activities under this Agreement or your relationship with us or any of our affiliates shall be submitted to confidential arbitration in Norwich, England, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court (and you consent to non-exclusive jurisdiction and venue in such courts) or any other court of competent jurisdiction. Arbitration under this agreement shall be conducted under the rules then prevailing of the British Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgement in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

    Miscellaneous

    This Agreement will be governed by the laws of the United Kingdom, without reference to rules governing choice of laws. You may not assign this Agreement, by operation of law or otherwise, without our prior written consent. Subject to that restriction, this Agreement will be binding on, inure to the benefit of, and be enforceable against the parties and their respective successors and assigns. Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement.

    The failure of Earworms to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Earworms and govern your use of the Service, superceding any prior agreements between you and Earworms (including, but not limited to, any prior versions of the Terms of Service).