FAQ
App
Thank you! We are continually creating new Earworms courses. Eventually we'd like to do earworms courses for all languages and to help us to prioritise we need your feedback. So please write us a review, let us know your language priorities and drop us 5 stars!
- Open the App or Play Store
- Search ‘Earworms’
- Tap the screenshots
- Tap the Ratings & Reviews and rate/review us, please!
* Android Update 31/10/2023
We are aware of an issue on some devices, a new update will be released in a day or so to rectify this.
Please accept our apologies for this inconvenience.
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You can use most bluetooth devices e.g. bluetooth headphone buttons, to control the app player.
If your device seems to be giving you the cold shoulder, just give us a shout!
Our 'Contact Us' link is in the App menu, don't forget to confirm the make and model of your Bluetooth device, and we'll see if we can sort things out for you.
If you want to restore your Earworms app courses to a new or additional device simply click ‘Restore' in the menu.
All App purchases & promotional codes redeemed from 2019 will be restored providing you are on the same platform and have the same user ID.
N.B. the older App format (pre 2019) is no longer supported. If you have his version, please contact our support desk:
- iOS Menu > Support > Contact Us we will provide a complimentary code to redeem in the App or Play stores.
- Android Menu > Contact Us
For technical and legal reasons audio books purchased from 3rd parties cannot be restored automatically in the app. However, if you can provide the receipt or evidence of purchase and the purchase was paid and not part of a refundable subscription, we shall provide you with a code to redeem the course in the App or Play Stores.
- iOS: Menu > Support > Contact us
- Android: Menu > Restore Contact us
Complimentary codes are redeemed in the App / Play Store, not in the Earworms app itself.
App Store instructions
- ‘Copy’ the code in the email from Earworms Support
- Open the App Store App
- Tap ‘My account’ icon (top right blue head/body icon)
- Tap ‘Redeem Gift Card or Code’ and paste in your code and 'redeem'
- Open the Earworms App, tap ‘Restore previous purchases’ (orange button,
- Your course will appear in ‘My Earworms Courses’
- If your code is for a bundle product or you redeem more than 1 code & not all courses appear straight away, try tapping
Play Store instructions
- ‘Copy’ the code in the email from Earworms Support
- Open the Play Store App
- Tap open your Profile (top right, or left)
- Tap ‘Payments & Subscriptions’ > Redeem Gift Code and ‘Paste’ in your code and redeem
- Open the Earworms App: Tap Menu > Restore
- Your course(s) will appear in ‘Languages' > download all tracks and phrasebook
Likewise if you have another Android device with the same Play Store ID, click 'Restore' in the menu
Occasionally this glitch happens with newly published courses or where a bundled course for say levels 1 and 2 together has been withdrawn to make way for a trio bundle levels 1-3. It is easily remedied if you contact us and let us know the language and level you are experiencing problems with
- iOS Menu > Support > Contact Us
- Android Menu > Contact Us
With so many different devices, makes, models, and ever-changing iOS and Android versions there is a small chance that a technical glitch can get through - it happens even to the best App developers. And we do understand how annoying this is.
However we would like to ask you to give us the opportunity to fix the problem before writing a bad review. It could be something simple like the App has been updated and you’re running an old version.
Before contacting us, check to see if an update is available:
- Open the App Store or Play Store App
- Search ‘Earworms’
- Tap ‘Update’ if you see it
If you see ‘Open’ you have the latest version. Please return to the Earworms App, and use the contact us link in the menu for support. Rest assured if we can’t help you immediately, we will report the issue to our developer, and they will produce a fix ASAP.
If you are the first to report a bug, we will even reward you with a complementary code for a new course. We are committed to regularly updating our App and we are only an email away.
Assuming your device has enough space, you probably need to enable storage permissions for the Earworms App.
How do I enable storage permissions in system settings?
- On your Android device, go to 'settings'
- Tap Apps and again Apps
- Scroll down to the Earworms app and tap 'Permissions'
- Slide the 'Storage' slider to the on position
If the Earworms App stops playing the issue is most likely a setting or preference on your device. Perhaps your device is set to prevent apps playing in the background, or perhaps you have a battery optimisation setting that conserves energy by putting apps to sleep after say 10 minutes.
Try searching the Internet
- How to allow Android or iOS apps to run in the background?
- How to turn off battery optimisation on a smart phone?
18th September 2021
Thank you for your patience, it's good news! The update has been published.
Please update your Earworms App to version 1.0.88 by visiting the Play Store.
If you continue to experience problems, please contact us stating your devices make/model and the Android version you're running.
16th September 2021
Thank you to customers that reported this issue with later patches on Android 11. Our developer has fixed the bug. The update will be available very soon.
We've also taken the opportunity to add our course booklets to the app. Once you've updated, the booklet download button will appear after the final track you course.